Developed from the ProThink Learning Course Leading Change to Accelerate Business Performance — Big changes require a strategy. Anything that involves moving parts will benefit from pre-planning, and businesses involve a lot of moving parts. When implementing a big change at a company, leaders need to anticipate every stage of growth, every obstacle, and how that change will look years down the line.

Developed from the ProThink Learning Course Leading Change to Accelerate Business Performance — Finding a balance between candor and diplomacy is difficult for thought leaders. Open fields of communication are ideal, but complete transparency with all employees invites criticism and resistance, which can be dangerous to plans still in the early stages. In the wake of big changes, it may be tempting to…

Developed from the ProThink Learning Course Leading Change to Accelerate Business Performance — Picture yourself at a conference, surrounded by coworkers and peers in your industry. It’s hard to imagine a professional, social setting and not picture yourself attempting the awkward task of mingling. Maybe there have even been times where the idea of chit-chat with strangers and coworkers alike inspired dread.

Developed from the ProThink Learning Course Leading Change to Accelerate Business Performance — Leaders may be the ones to develop plans and send out the order for a change, but it’s no secret that how employees respond to those orders determines whether the change actually happens, whether it’s effective, and whether it will stand the test of time. Resistance to Change Humans are creatures of habit…

By Cennydd Bowles, Instructor of ProThink Learning online course The Impact of Ethics in Innovation and Technology — The discussion around ethical technology is often shrouded by a common objection: isn’t the law enough? Why do we need ethics? It’s an appealing argument. After all, every country tries to base their laws on some notion of good and bad and uses legality as a kind of moral baseline…

By Cennydd Bowles, Instructor of ProThink Learning online course The Impact of Ethics in Innovation and Technology — The most common question I get on responsible design is “How do I actually embed ethical considerations into our innovation process?” (They don’t actually phrase it like that, but you know . . . trying to be concise.) Although I don’t love cramming a multifaceted field like ethics into a…

By Cennydd Bowles, Instructor of ProThink Learning online course The Impact of Ethics in Innovation and Technology — When it comes to ethics in technology, there is a big question we should be asking more: “Is this technology safe in the hands of plausible future owners?” Naturally, we assess ethical risk mostly in the present-day world, looking at today’s norms, laws, and policies. But things change.

By Cennydd Bowles, Instructor of ProThink Learning online course The Impact of Ethics in Innovation and Technology — In a recent New York Times piece, Kara Swisher asks the question of whether tech firms should hire chief ethics officers. Here are some thoughts of my own. In short, I’m not particularly keen. “We need an exec” tends to be a (slightly facile) default position whenever someone identifies a…

By Eric Keiles, Instructor of the ProThink Learning online course The Cyclonic Buyer’s Journey: Marketing Tactics and Tools — You need to wow your buyer the first time they buy. If their experience with your product is anything less, what’s to stop them from moving on to the next competitor? In our globalized, digital market where information is easily accessible and options are abundant, it’s critical that you give…